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Free Tracked UK Delivery now available on every order (exclusions apply*)

Customer Service

Shipping & Delivery
*FREE UK DELIVERY - Free UK delivery applies to UK Mainland currently at this time only. (Excluding the Channel Islands and Scottish Highlands)
Our shipping charges include; the cost of shipment; the cost of packing materials; wages for our packing staff, insurance and the current rate of VAT. Orders are combined into a single shipping carton providing the combined weight is below 20Kgs. (Note: Bulky items may require orders to be packed into more than one shipping carton).
For most items under one kilo we ship via Royal Mail. Otherwise we use a two working day courier service (Interlink or Yodel). For furniture we use a two man delivery team which takes 7 working days. Your items are usually shipped within 24 hours of your payment clearing. Want it FAST? just contact us in advance of placing your order for a quote.
If you have not received within 5 days of your payment clearing please email us on contactus@bimi.co
Please ensure you check the packaging carefully before signing for the delivery.
If you have any doubts please sign for it as 'unchecked' or as 'damaged'. This is essential to support any damage claim against the courier. In addition, please keep the original packaging materials. Please note that couriers will only accept a claim if notified within 7 days of delivery so please check your item and report any problems to us within 48 hours.

Courier shipping costs quoted are to the UK mainland only and exclude the Scottish Highlands and all Islands
For surcharge rates for deliveries to the Scottish Highlands and all Islands please contact us before you place your order. Royal Mail charges are for across the UK.

For shipping costs to any other location, please contact us before ordering for a specific quote.

When an item is marked as dispatched it means it is ready for collection at the the next courier pick up
Privacy & Security
We do not store credit card details nor do we share customer details with any 3rd parties.
Returns Policy
The seller warrants to you that the goods will materially conform with the descriptions given in the listing and that the seller agrees and is able to sell the goods to you.
Goods purchased may be returned if you notify us by email within 7 days of receiving the goods and return them within 14 days. Returns must be pre-agreed. If the item is as described the purchaser will be responsible for the cost of returning the goods to us as well as the original postage and a checking and restocking fee.
Items will need to be returned in its original packaging and condition - please do not dispose of it as we cannot accept returns that are not returned in this way.
Items returned must be unused and free from contamination in any way. Once goods have been checked and deemed fit for resale your refund will be processed within 24 hours
Returns Address - BiMi Ltd., c/o Task Fulfilment Ltd., Unit 23 Morses Lane Ind. Est., Brightlingsea, Essex, CO7 0SQ.

Once your return is received, inspected and approved your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 working days (allowing for Bank Holidays)

Late or missing refunds (if applicable)
There is often some processing time before a refund is posted but if you have not received your refund within 21 days then please contact us at contactus@bimi.co

Ordering
We use all reasonable endeavours to verify the accuracy of descriptions of Goods provided to us by the manufacturer.
We do not accept liability for the condition or fitness for purpose of the Goods. We exclude liability for all warranties and conditions, express or implied, by statute or otherwise to the fullest extent permitted by law. We do not accept liability for economic or consequential loss of any kind, including loss of profit whether arising from negligence or otherwise.
We reserve our right to all copyright in images and text depicted in this listing. Our liability to any purchaser or any third party claiming through any purchase is limited to the sale price of the Goods purchased or, if less, £100.
Payment, Pricing & Promotions
Payment can be made by Credit card (via Paypal and Worldpay) or Bank transfer. The following payment types are accepted in GBP if paying via Worldpay:
Worlpay accepted payment types
Goods will only be dispatched once payment has been made and cleared.
Prices include the standard rate of UK VAT
Promotions are available on a 'whilst stock lasts' basis
Viewing Orders
           Please go to the view orders page
Updating Account Information
To ensure we offer the best possible service we advise you to keep all your account information up to date.